Refund policy

Because most of our products are custom-made specifically for you, we are unable to accept returns or exchanges on personalized or custom items.

However, your satisfaction is important to us.

If your order arrives damaged, defective, or we made an error with your order, please contact us within 3 days of delivery by emailing orders@lillybelledesignz.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item

If the issue is determined to be our error, we will gladly replace the item or provide an appropriate resolution.