Refund policy

<p>
Because most of our products are custom-made specifically for you, we are unable to accept returns or exchanges on personalized or custom items.
</p>

<p>
However, your satisfaction is important to us.
</p>

<p>
If your order arrives damaged, defective, or we made an error with your order, please contact us within 
<strong>3 days</strong> of delivery by emailing 
<strong>
<a href="mailto:support@lillybelledesignz.com?subject=Order%20Issue">
support@lillybelledesignz.com
</a>
</strong>.
</p>

<p>Please include:</p>

<ul>
  <li>Your order number</li>
  <li>A description of the issue</li>
  <li>Clear photos of the item</li>
</ul>

<p>
If the issue is determined to be our error, we will gladly replace the item or provide an appropriate resolution.
</p>